Despite supply issues and omicron, holiday sales rise 8.5%

Published 11:56 am Tuesday, December 28, 2021

Holiday sales rose at the fastest pace in 17 years, even as shoppers grappled with higher prices, product shortages and a raging new COVID-19 variant in the last few weeks of the season, according to one spending measure.

After omicron hit, some consumers stayed home and shifted their spending to e-commerce — but sales stayed strong. “I feel really good about how the season played out,” said Steve Sadove, senior adviser to Mastercard and former CEO of Saks Inc. “When people feel a little bit uncomfortable, you’ll see a little bit of a pickup in online and a little bit of a slowdown in store performance.”

Overall, analysts had expected a strong holiday season, fueled by early shopping that started back in October in anticipation of a product shortage. Consumers were also determined to celebrate the holidays after a muted one a year ago. 

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Neilson’s owner Amanda Hyneman’s sentiments echoed the analysts’ optimism. According to Hyneman, Neilson’s had a strong sales year despite the major surges in the coronavirus cases throughout the year and those holiday sales more than met her expectations.

We saw an increase all year long and we were lucky that [it continued] throughout the holidays,” she said.

Mastercard SpendingPulse, which tracks all kinds of payments including cash and debit cards, reported Sunday that holiday sales had risen 8.5% from a year earlier. Mastercard SpendingPulse had expected an 8.8% increase.

The results, which covered Nov. 1 through Dec. 24, were fueled by purchases of clothing and jewelry. Holiday sales were up 10.7% compared with the pre-pandemic 2019 holiday period.

By category, clothing rose 47%, jewelry 32%, electronics 16%. Online sales were up 11% from a year ago and 61% from 2019. Department stores registered a 21% increase over 2020.

Football merchandise was also an extremely popular choice here in America’s Best College Town.

“With the success of the football team this year, Ole Miss gear and accessories were extremely popular,” said Hyneman.

Still, November saw a slowdown in retail sales, in part because of the early shopping. And omicron, which has fast become the dominant version of the virus in the United States, has now spoiled holiday plans for many Americans who have had to cancel gatherings last minute.

The National Retail Federation said early in December that holiday sales were on track to beat its already record-breaking forecasts for an increase of 8.5% to 10.5% compared to the year-ago period. Holiday sales increased 8.2% in 2020 when shoppers, locked down during the early part of the pandemic, splurged on pajamas and home goods, mostly online.

The group expects that online and other non-store sales, which are included in the total, will increase between 11% and 15%. The numbers exclude automobile dealers, gasoline stations and restaurants. Holiday sales have averaged gains of 4.4% over the past five years, according to the group.

The update from the NRF was delivered in early December, right before omicron became a bigger threat in the U.S. and started to disrupt businesses from Broadway theaters to restaurants. But overall store traffic hasn’t taken a plunge, though some stores are reporting dips in big city locations. 

For the week that ended Dec. 18, store traffic was up nearly 20% from a year earlier, though down 23% from the same week in the pre-pandemic year of 2019, according to Sensormatic Solutions. Peter McCall, Sensormatic’s senior manager of retail consulting, noted shoppers are still going to retail stores but are now favoring open-air shopping centers and outlet malls more than enclosed shopping centers.

Small and local businesses in Oxford did not see big repercussions during this season because of the fervent support in the community. Omicron may have put a slight damper on the holidays, but people were still determined to celebrate regardless of circumstances.

“We did have an increase in sales this holiday season from last season,” she said. “I think people were ready to get back out and shop. People were having gatherings again and wanted to dress up and get their homes ready for celebrations.”

Retail sales have continued to rise in an economic environment that has hamstrung some retailers. Many have had to sharply increase pay to find and keep workers, increasing their cost of doing business. They also scrambled to fill shelves with major U.S. ports still backed up.

At the same time, Americans proved their resilience in different ways. They paid more across the board for necessities like food and gas, putting pressure on holiday shoppers’ budgets. 

In fact, consumer prices rose 5.7% over the past year, the fastest pace in 39 years, as a surge in inflation confronts Americans with the holiday shopping season underway. The November increase, announced Thursday by the Commerce Department, followed a 5.1% rise for the 12 months ending in October, continuing a string of annual price increases that have been above the 2% inflation target set by the Federal Reserve.

Americans also learned to adjust to product shortages, turning to alternatives if their top choices were not available, or looking at other venues like eBay to find their top brands. Though big box retailers like Target and Walmart promised stocked shelves for the holiday, supply constraints appear to be stubborn elsewhere. 

Hyneman said her store certainly had some issues with stocking their shelves as well.

We haven’t noticed many price changes, but we certainly ran into supply issues,” she said. “We were not able to reorder as many items as we would have liked, but we were able to find goods to substitute.”

Just like their customers and many other shoppers, Neilson’s learned to adjust with help from the LOU community.

“They did a great job supporting us, especially Visit Oxford, Shop Oxford, and the City for making our town a showplace during the holidays,” she said. “We are just so very fortunate to live and have a business in Oxford and have Ole Miss supporting us.”